Frequently Asked Questions

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your Outdoor Adventures account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form.

WHAT ARE POINTS? HOW DO I EARN IT?

As an added value, every time you rate the products, you earn points which go straight to your account. 1 point is added to your account for every review that you give. You will need those points in order to redeem the products. So keep rating the products to keep earning points!

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from USPS.

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. There you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members who ship their orders within the US should expect to receive their orders within five (5) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?

The flat-rate handling fee is S$3.99 and it is only applicable to normal deliveries. Handling fee covers the delivery, material, labor and logistics cost to support the service.

HOW DO YOU SHIP MY ORDERS?

All your orders are sent via USPS.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit Cards, Bank Transfer, e-Check and Gift Cards.

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

No refunds will be given for orders that fall under the below categories. (1) In the event of damaged packages received, we will require photo proof of the damaged packages and your invoice in order for us to investigate and review before a decision is made to re-send the packages to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at sales@outdooradventures.com. (2) In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

I AM HAVING PROBLEMS ACCESSING THE WEBSITE. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

The Outdoor Adventures website uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Outdoor Adventures Store:

1. 1. Microsoft Internet Explorer Version 10 onwards. Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie
2. 2. Mozilla Firefox Version 10 onwards. Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/
3. 3. Google Chrome Version 12 onwards. Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/ Please make sure that cookies are enabled on your browser.

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